Preparation version: final commercial terms must be validated before sales open. Previous orders keep their original terms.
Changing your mind
For a consumer distance purchase, you normally have 14 days from receipt to notify withdrawal without giving a reason. Email contact@dealeez.fr with your name, order number, product and receipt date. A clear statement is sufficient; the form below is optional. Return the goods within 14 days after notification. Contact us for the operational return address.
Refunds and product condition
Refunds cover the price and standard delivery costs, within 14 days of notification; payment may be withheld until goods or proof of dispatch are received, whichever comes first. The original payment method is used unless expressly agreed otherwise without fees. Return costs are yours only if disclosed before purchase. Necessary inspection does not remove withdrawal rights; excessive handling may cause a lawful deduction.
Statutory warranties
Statutory warranties apply independently of withdrawal and commercial offers. Under French law, new goods have a two-year conformity warranty from delivery against the seller, providing repair or replacement free of charge and, where legal conditions apply, price reduction or cancellation. Hidden-defect rights also apply. A defect is not a change-of-mind return; contact support. A commercial 30-day limit does not remove these rights or mandatory protections in your country.
Complaints and mediation
First send a written complaint to contact@dealeez.fr. If unresolved, you may refer it free of charge, subject to eligibility, to ANM Consommation, 25 allée Rose Dieng-Kuntz, 75019 Paris, at www.anm-conso.com. Mediation does not remove other remedies or mandatory consumer protections in your country of residence.
Optional withdrawal form
To BFECOM, contact@dealeez.fr: I notify my withdrawal from the contract for: … / Order no. … / Received on … / Name … / Address … / Date … / Signature (paper form only).